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Sveta Nedelja, HRV

Aftersales Business Manager

About us

We are a technology powerhouse that designs, engineers, and manufactures the world's most advanced automotive technology and hypercars. Bytes to bolts, Rimac is where everything happens.

Our teams develop and produce both hardware and software solutions for our flagship, record-breaking hypercar, the Nevera, as well as for other automotive manufacturers’ vehicles. Working on technology solutions for partners such as Porsche, Hyundai, Aston Martin, Koenigsegg, Automobili Pininfarina, and others, gives Rimac a unique position of a technology leader in the high-performance electric vehicle industry. The stakes are high.

As a fast-moving company, we nurture a high-performing culture. If you are interested in joining, you must be prepared for relentless learning, adapting, and embracing new technologies. We expect an easy-going person, but also self-driven, entrepreneurial, and highly independent in their work, that will enjoy rising to the challenge and have fun pushing the limits of technology.

Our expectations are high. And we can only achieve our goals with the dedication and collaboration of our exceptional team. Our ambition is to deliver and go the extra mile. We need to expand our already industry-leading team, find the best people, and lead the charge.

 

The candidate will be responsible for leading and managing Rimac Aftersales operations, including customer service and warranty management.
 

Key duties and responsibilities: 

  • Definition and execution of Aftersales programs 

  • Management of the Aftersales accounting topics 

  • Management of the finances of the department (e.g. projects/warranty budgeting, business cases, P&L)

  • Monitoring of Dealer’s performance and KPIs 

  • Evaluating and implementing new Aftersales business opportunities 

  • Management of warranty claims 

  • Defining procedures and standards for the Aftersales department and Dealer network 

  • Definition of Aftersales pricing strategy 

 

Qualification & Experience: 

  • Bachelor's degree in Business Administration, Engineering, or related field 

  • Proven experience in managing Aftersales operations, preferably in a carmaker or an automotive supplier 

  • Experience with dealer network management 

  • Knowledge of warranty management processes and procedures 

  • Familiarity with customer relationship management (CRM) software 

  • Experience in developing and implementing customer service policies and procedures 

  • Knowledge of service contracts and agreements 

 

Ideal Candidate: 

  • Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions 

  • Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, stakeholders, and team members 

  • A customer-focused mindset, with the ability to understand and meet the needs of customers, while maintaining high levels of satisfaction 

  • Excellent organizational skills, with the ability to prioritize and manage multiple tasks simultaneously 

  • Think strategically, with a long-term focus on improving Aftersales operations and enhancing customer satisfaction 

  • Adaptable to changing situations, with the flexibility to adjust strategies and approaches as needed to achieve goals and objectives 

  • Passion for automotive 

What we are like and what we offer

  • We operate in a fast-paced and challenging environment
  • You will have the opportunity to work on world-class solutions with cutting-edge technology
  • We work a lot, but also know how to have fun (fun teambuilding, crazy company parties, kitchen and relaxation zones around the office, free coffee/tea and fresh fruit, etc.)
  • Family-like and open work environment (subsidies for kindergartens, Christmas parties for kids, and presents for kids)
  • Financial subsidy for transportation
  • Additional and supplementary healthcare covered
  • Internal educations program
  • Psychological counseling
  • Dog-friendly office
  • Flexible working hours and work-from-home days – up to 12 days of remote work per month
  • Discounts at stores and clinics – for humans and pets 😊

If you are a creative, problem solving, open-minded, highly-motivated individual and you love a fast-paced environment and are up for the challenge – where were you hiding?