We are a technology powerhouse that designs, engineers, and manufactures the world's most advanced automotive technology and hypercars. Bytes to bolts, Rimac is where everything happens.
Our teams develop and produce both hardware and software solutions for our flagship, record-breaking hypercar, the Nevera, as well as for other automotive manufacturers’ vehicles. Working on technology solutions for partners such as Porsche, Hyundai, Aston Martin, Koenigsegg, Automobili Pininfarina, and others, gives Rimac a unique position of a technology leader in the high-performance electric vehicle industry. The stakes are high.
As a fast-moving company, we nurture a high-performing culture. If you are interested in joining, you must be prepared for relentless learning, adapting, and embracing new technologies. We expect an easy-going person, but also self-driven, entrepreneurial, and highly independent in their work, that will enjoy rising to the challenge and have fun pushing the limits of technology.
Our expectations are high. And we can only achieve our goals with the dedication and collaboration of our exceptional team. Our ambition is to deliver and go the extra mile. We need to expand our already industry-leading team, find the best people, and lead the charge.
The candidate will be responsible for leading and managing Rimac Aftersales operations, including customer service and warranty management.
Key duties and responsibilities:
Definition and execution of Aftersales programs
Management of the Aftersales accounting topics
Management of the finances of the department (e.g. projects/warranty budgeting, business cases, P&L)
Monitoring of Dealer’s performance and KPIs
Evaluating and implementing new Aftersales business opportunities
Management of warranty claims
Defining procedures and standards for the Aftersales department and Dealer network
Definition of Aftersales pricing strategy
Qualification & Experience:
Bachelor's degree in Business Administration, Engineering, or related field
Proven experience in managing Aftersales operations, preferably in a carmaker or an automotive supplier
Experience with dealer network management
Knowledge of warranty management processes and procedures
Familiarity with customer relationship management (CRM) software
Experience in developing and implementing customer service policies and procedures
Knowledge of service contracts and agreements
Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions
Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, stakeholders, and team members
A customer-focused mindset, with the ability to understand and meet the needs of customers, while maintaining high levels of satisfaction
Excellent organizational skills, with the ability to prioritize and manage multiple tasks simultaneously
Think strategically, with a long-term focus on improving Aftersales operations and enhancing customer satisfaction
Adaptable to changing situations, with the flexibility to adjust strategies and approaches as needed to achieve goals and objectives
Passion for automotive
What we are like and what we offer
If you are a creative, problem solving, open-minded, highly-motivated individual and you love a fast-paced environment and are up for the challenge – where were you hiding?